#About these Terms
These Terms of Service (the “Terms”) are a legally binding agreement between you and Shuru L.L.C-FZ (“DesignOps”, “we”, “us” or “our”). If you use DesignOps on behalf of a studio, company or other organization, “you” means that organization and you represent that you have authority to bind it to these Terms.
These Terms apply to your access to and use of DesignOps, including the DesignOps web application, browser extensions, AI Features, integrations, product and project tools, and other services we provide now or in the future (collectively, the “Services”).
By creating an account, accepting these Terms through the signup flow, creating or joining a Workspace, or otherwise using the Services, you agree to these Terms and our Privacy Policy. Our Acceptable Use Policy is incorporated into these Terms.
If you do not agree to these Terms, you must not use the Services.
#1. About DesignOps
DesignOps is a software platform for design studios and related professional teams. The Services may include lead capture, project and workspace management, product sourcing and procurement workflows, documents, AI-assisted workflows, browser extensions and integrations with third-party services.
New features, tools or functionality that we add to the Services will generally form part of the Services and be subject to these Terms unless we state otherwise.
#2. Account Registration & Eligibility
You must provide accurate and complete information when creating an account and keep that information current. You are responsible for the security of your login credentials and for activity carried out through your account.
DesignOps does not impose a minimum age requirement for use of the Services. If you use the Services on behalf of an organization, you must have authority to bind that organization.
You may sign in using email and password or supported Google sign-in. DesignOps does not store your Google password or email account password.
#3. Workspaces, Users & Permissions
A Workspace is the environment in which a studio or organization manages its DesignOps data, projects, leads, documents and related work.
A Customer may have multiple Workspaces under one account. Each Workspace has its own subscription. The same User may belong to multiple Workspaces.
A Workspace may have multiple Firm Owners and other Team Members. Firm Owners can add, remove and change permissions for Team Members. Each User must use their own login and must not share credentials.
Each paid Seat is assigned to one named individual User and provides access to one specific Workspace. A Seat may not be shared concurrently or sequentially among multiple individuals for the purpose of avoiding additional Seat fees. If a User needs access to another Workspace, the Firm Owner of that Workspace must purchase an additional Seat for that User. A Seat purchased for one Workspace does not provide access to another Workspace.
Seat Reallocation. A Seat may be reassigned to a different individual User when the originally assigned User leaves, changes role, or otherwise no longer requires access to the Workspace, provided that the reassignment is genuine and is not used to circumvent Seat requirements or allow multiple individuals to share or rotate access to the same Seat.
The Firm Owner and Customer are responsible for activity carried out through the Workspace and for the actions of Team Members, employees, contractors and other authorized Users.
The email address associated with the account is the primary address for account-related and legal communications. Users are responsible for keeping their email address current and for monitoring communications sent to that address.
If a dispute arises regarding ownership or control of a Workspace, DesignOps may request reasonable documentation or other information to verify authority. DesignOps may temporarily restrict access, suspend changes to the Workspace, or take other reasonable protective measures while the dispute is reviewed. DesignOps is not required to determine or resolve disputes between Users or third parties concerning ownership.
DesignOps may reject an account or Workspace application, restrict access, suspend a User or Workspace, or require additional verification where reasonably necessary to protect the Services, Users or third parties, including in connection with suspected fraud, abuse, unauthorized access, security risks, policy violations, illegal activity or other conduct that may harm DesignOps or its Users.
#3.1 Security Incidents
DesignOps maintains processes designed to detect, investigate, contain and remediate security incidents affecting the Services. Where DesignOps determines that a security incident involving Personal Data requires notification under applicable law, DesignOps will provide such notification as required by applicable law.
#4. Services & Third-Party Integrations
DesignOps may provide integrations with third-party services, including Asana, Basecamp, Canva, Dropbox, Pinterest, QuickBooks and Plaud. The availability and functionality of an Integration may depend on the relevant third-party service.
Third-party services are governed by their own terms and privacy policies. DesignOps is not responsible for their performance, availability, security or actions.
When you connect an Integration, you authorize DesignOps to exchange the information required to provide the configured Integration. Synchronization may be bi-directional where supported. Disconnecting an Integration stops future synchronization and revokes the applicable authentication token or credential. Previously synchronized information may remain in DesignOps depending on the Integration.
Information transmitted to or stored by a Third-Party Service through an Integration is subject to that Third-Party Service's applicable terms, privacy policy and data-handling practices. DesignOps does not control the independent processing of information by a Third-Party Service after that information has been transmitted to the service.
You are responsible for maintaining the security of any third-party credentials or accounts connected to DesignOps and for complying with the applicable third-party provider's terms.
DesignOps may add, modify, replace, limit, suspend or discontinue any feature, functionality, plan, Integration or part of the Services at any time. DesignOps may also impose or change usage limits and availability requirements. A “material service change” means a significant change that materially reduces the core functionality of a paid Service. Changes such as interface updates, bug fixes, performance or security improvements, new features, minor workflow changes, temporary measures, or changes required for security, legal compliance, fraud prevention or abuse prevention will not ordinarily be considered material service changes.
#5. Lead Extractor
The DesignOps Lead Extractor is a browser extension that works with Gmail and Outlook. It is activated by the User and is intended to read an open inquiry email after the User has granted the required permission.
The Lead Extractor is not intended to continuously monitor or read the User's Gmail/Outlook inbox in the background. When used, it may process the sender name, sender email, subject and email body to extract relevant lead information.
The Customer is responsible for ensuring that it has the necessary rights, permissions and lawful basis to access and process the email and Lead information through the Lead Extractor.
#6. Product Clipper
The DesignOps Product Clipper is a browser extension that the User activates on a webpage selected by the User to capture product information into the Product Library.
The Product Clipper may make mistakes or capture incomplete or inaccurate information. Users are responsible for reviewing and editing captured information before saving it and before relying on it for procurement, specification, purchasing or other business decisions.
DesignOps does not guarantee the accuracy, completeness or availability of information captured from third-party websites.
#7. Customer data & Responsibilities
You retain ownership of materials, content and data that you upload, submit or otherwise make available through the Services (“Customer data”), subject to the rights granted to DesignOps in these Terms.
You are responsible for your Customer data, the accuracy and legality of information you provide, and your relationships and interactions with your own clients, Leads, suppliers and other third parties.
You represent that you have all rights, licenses, permissions and lawful bases necessary to provide Customer data to DesignOps and to permit DesignOps to process them as necessary to provide the Services.
You are responsible for complying with applicable laws, regulations, professional obligations, consumer requirements, privacy requirements and intellectual-property rights applicable to your use of the Services.
#8. Acceptable Use
You may not share, transfer, disclose or permit another person to use your account credentials or access rights except where expressly authorized by DesignOps in writing or expressly enabled by functionality provided through the Services. Each paid Seat is assigned to one named individual User and provides access to one specific Workspace. A Seat may not be shared concurrently or sequentially among multiple individuals for the purpose of avoiding additional Seat fees.
#8.1 Resale, Redistribution and Commercial Use
DesignOps may use reasonable technical and administrative measures to detect and investigate credential sharing, unauthorized access, fraud, Seat circumvention and resale. If more individuals access a Workspace than the number of Seats purchased, DesignOps may require the Customer to purchase the additional Seats and charge applicable fees for the unauthorized usage period, and may restrict, suspend or terminate access.
You may not resell, sublicense, redistribute, lease, rent, timeshare, provide as a service bureau, white-label or otherwise commercially provide the Services or any material portion of DesignOps functionality to third parties, or provide access to the Services or DesignOps functionality to third parties for their commercial benefit, unless expressly authorized by DesignOps in writing or expressly enabled by functionality provided through the Services.
No exception to these restrictions will be recognized unless it is expressly authorized by DesignOps in writing or expressly enabled by functionality provided through the Services.
You must not use the Services in a manner that is unlawful, harmful, abusive or inconsistent with these Terms or the DesignOps Acceptable Use Policy.
- Attempt to reverse engineer, decompile or bypass security or technical protections.
- Upload malware, malicious code or other harmful material.
- Impersonate another person or misrepresent your identity or authority.
- Scrape, harvest or collect information without authorization.
- Infringe intellectual-property, privacy or other third-party rights.
- Share account credentials or sell or transfer access to an account except where expressly authorized by DesignOps in writing or expressly enabled by functionality provided through the Services.
- Interfere with the security, integrity, availability or stability of the Services.
- Attempt to bypass usage limits, feature restrictions or other technical controls.
The full list of prohibited conduct is set out in the DesignOps Acceptable Use Policy, which forms part of these Terms.
#9. Referral & Partner Program
Partners are responsible for determining and paying any taxes applicable to commissions they receive.
Participation in the referral program does not create a partnership, employment, agency, franchise or joint venture relationship between DesignOps and a Partner. A Partner may not make representations, warranties or commitments on behalf of DesignOps unless expressly authorized in writing.
DesignOps may suspend or terminate participation in the referral program where a Partner engages in fraud, abuse, misleading promotion, unauthorized representation of DesignOps or other prohibited conduct. DesignOps may modify, suspend or discontinue the referral program subject to applicable law.
DesignOps may withhold, reverse or adjust commissions for refunds, chargebacks, cancellations, duplicate attribution, self-referrals, fraudulent or misleading referrals, prohibited activity or other ineligible transactions.
Referral attribution, qualifying-customer criteria, commission rates, payout schedules, minimum payout thresholds, eligible revenue, payment methods and other commercial rules may be defined in the applicable referral program materials or Partner dashboard and may be updated by DesignOps.
DesignOps may offer a referral or partner program that allows eligible participants (“Partners”) to earn referral commissions for qualifying customers introduced to or attributed to the Partner. Participation is subject to these Terms and any additional referral program rules communicated by DesignOps.
#10. AI Features
AI-generated outputs and information extracted or generated through AI Features may contain errors or omissions. You are responsible for reviewing and verifying outputs before using them in business, client, procurement, financial or other decisions.
AI-generated fit scores and similar outputs are recommendations only. DesignOps does not make legal, financial, employment or other decisions about individuals on your behalf.
AI Features may include lead extraction, discovery-call extraction, lead enrichment and fit scoring, outreach drafting, product extraction, proposal and SOW generation, project updates and summaries, help chat, natural-language task parsing and spreadsheet mapping. The specific AI Features available may change as the Services evolve.
DesignOps currently uses OpenAI as its production AI provider. Depending on the feature, relevant Customer data or other Customer Data may be processed by OpenAI to provide the requested AI Feature. DesignOps does not use Customer Data or Customer Content to train, fine-tune, improve or develop general-purpose AI models.
AI Features are provided to assist you and are not a substitute for professional judgment. AI outputs may be inaccurate, incomplete, misleading or unsuitable for your circumstances. You are responsible for reviewing, verifying and deciding whether to use any AI output before relying on it.
DesignOps may provide features that use artificial intelligence, machine learning or related technologies to generate suggestions, extractions, classifications, summaries, scores, drafts or other outputs (collectively, “AI Features”).
#11. Fees, Billing & Taxes
DesignOps offers subscription plans and seat-based pricing as displayed in the Services. The plan, number of seats and price selected by the Customer determine the applicable subscription fees.
DesignOps may offer Enterprise plans and custom pricing for qualifying customers.
Subscription fees are billed in advance on the applicable billing cycle. By subscribing, you authorize DesignOps and its payment processor, including Stripe, to charge the payment method associated with your account.
If a payment attempt fails, DesignOps or its payment processor may retry the payment. If fees remain unpaid, DesignOps may suspend or terminate access to the Services. Suspension does not relieve you of payment obligations.
Fees are exclusive of applicable taxes unless otherwise stated. You are responsible for applicable taxes arising from your subscription.
Except where required by law or expressly stated otherwise, subscription fees are non-refundable. Cancellation generally takes effect at the end of the current paid subscription period.
DesignOps may offer free trials or promotional access. Beta users may receive promotional access for up to 30 days. Any conversion to a paid subscription will be governed by the terms displayed to the Customer before conversion.
DesignOps will provide at least 30 days' advance notice of pricing changes for existing paid subscriptions. Pricing changes will not apply retroactively to fees already paid for the current billing period. Continued use after the effective date of a pricing change constitutes acceptance of the updated pricing.
#12. Confidentiality
“Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential, including business, technical, financial, product, customer and operational information.
Each party will protect the other's Confidential Information using at least reasonable care and will use it only as necessary to perform or exercise rights under these Terms.
Confidential Information may be disclosed to employees, contractors, advisors and service providers who need to know it and are subject to confidentiality obligations, or where disclosure is required by law.
These obligations do not apply to information that is publicly available without breach, independently developed without use of Confidential Information, or lawfully obtained from a third party without restriction.
#13. Intellectual Property
DesignOps and its licensors own all right, title and interest in the Services, software, interfaces, designs, trademarks, documentation and other DesignOps intellectual property. Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, sell or otherwise exploit DesignOps intellectual property.
“Customer data” means any data, information, content, files, documents, images, text, product information, lead information, client information, project information, or other materials that a Customer or its authorized Users submit, upload, import, capture, create, connect, or otherwise make available through the Services. Customer data include information captured through the Lead Extractor and Product Clipper and information received through Customer-authorized Integrations. You retain ownership of Customer data. You grant DesignOps a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display and otherwise process Customer data only as necessary to provide, secure, maintain and operate the Services and to perform obligations under these Terms.
DesignOps will not use Customer data to create marketing materials, case studies or testimonials without your separate permission.
DesignOps will not use Customer data, Lead information, client information or other Customer Data to create marketing materials, case studies, testimonials, public examples or promotional content without the Customer's separate permission.
#14. Intellectual Property Claims & Takedown
If you believe that Customer data made available through the Services infringe your intellectual-property rights, you may submit an intellectual-property infringement notice to DesignOps at support@getdesignops.ai. The notice should identify the intellectual-property right concerned, identify the allegedly infringing material, provide sufficient information for DesignOps to locate the material, and include your contact information and a statement that you have a good-faith basis for the claim. DesignOps may review the notice and, where appropriate, remove or disable access to the relevant material and notify the Customer.
DesignOps may suspend or terminate access to the Services in cases of repeat or serious infringement, or where required to protect the Services or comply with applicable law.
#15. Beta Services
DesignOps may provide experimental, preview or beta features from time to time. Beta Services may be incomplete, contain errors, change or be discontinued at any time and are provided on an “as is” and “as available” basis.
You should not rely on Beta Services for mission-critical workflows unless DesignOps expressly states otherwise. To the maximum extent permitted by law, DesignOps will not be liable for loss, damage or disruption arising from Beta Services.
#16. Feedback
You may provide suggestions, ideas, comments or feedback about the Services. Feedback is provided voluntarily and without expectation of confidentiality or compensation. You grant DesignOps a non-exclusive, royalty-free, perpetual right to use, reproduce, modify and incorporate feedback into the Services or other products and materials.
#17. Privacy & Data Protection
DesignOps' processing of personal information is governed by the DesignOps Privacy Policy. Where the Customer uses DesignOps to process personal information about its clients, Leads or other individuals, the Customer is responsible for having the necessary rights, permissions and lawful basis to provide that information to DesignOps.
#18. Term & Termination
These Terms begin when you accept them or first access or use the Services and continue until terminated.
The Customer may cancel its subscription in accordance with the cancellation functionality or process made available by DesignOps.
DesignOps may suspend or terminate access where necessary for non-payment, violation of these Terms or the Acceptable Use Policy, illegal or fraudulent activity, security risks, abuse, or conduct that threatens DesignOps personnel or users.
Upon termination, access to the applicable Workspace may end and outstanding fees become due. Except where required by law, no refunds are provided.
You are responsible for exporting information you require for your business, tax or compliance purposes before termination. DesignOps will make supported Customer Data available for export for thirty (30) days following termination. Following that period, DesignOps will permanently delete the applicable Customer Data within ninety (90) days, subject to applicable law and the retention obligations described in these Terms.
Provisions relating to confidentiality; intellectual property ownership; fees and payment obligations accrued before termination; limitation of liability; disclaimers and warranties; indemnification; governing law and dispute resolution; and this Survival clause will survive termination.
#19. Modifications
DesignOps may update these Terms from time to time. If we make a material change to these Terms that materially affects your rights or obligations, we will provide at least thirty (30) days' advance notice before the updated Terms take effect, unless a shorter period is reasonably necessary to comply with law, address a security issue, prevent fraud or abuse, or respond to an urgent operational matter.
Changes to the Services, including features, functionality or availability, may occur independently of changes to these Terms.
Your continued access to or use of the Services after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and, where applicable, cancel your subscription before the effective date.
#20. Disclaimers
To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”. DesignOps makes no warranties, express or implied, regarding uninterrupted or error-free operation, suitability for a particular purpose, compatibility with third-party systems, or the accuracy, reliability or completeness of information or outputs generated through the Services.
You are solely responsible for maintaining appropriate and independent backups of Customer data and other information you need for your business, legal, tax or compliance purposes. Except where expressly agreed otherwise in writing or required by applicable law, DesignOps does not guarantee the preservation, recoverability or continued availability of Customer data after deletion, termination, suspension, Integration changes or other events affecting the Services.
Third-Party Services are outside DesignOps' control and are used at the Customer's own risk.
#21. Limitation of Liability
To the maximum extent permitted by applicable law, DesignOps, Shuru L.L.C-FZ, and their respective directors, officers, employees, contractors, affiliates, service providers and representatives will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunities, anticipated savings, business interruption, or loss, corruption or unavailability of data arising from or relating to the DesignOps-provided Services.
To the maximum extent permitted by applicable law, DesignOps' total aggregate liability arising out of or relating to the DesignOps-provided Services or these Terms will not exceed the total fees actually paid by the Customer to DesignOps for the Services during the three (3) months immediately preceding the event giving rise to the claim.
The limitations in this Section apply to claims arising from DesignOps-provided Services, including AI Features, the Lead Extractor, Product Clipper and DesignOps-provided functionality. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
#22. Indemnification
To the maximum extent permitted by applicable law, the Customer will indemnify, defend and hold harmless DesignOps, Shuru L.L.C-FZ, and their respective directors, officers, employees, contractors, affiliates and representatives from claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising out of or relating to the Customer's breach of these Terms, Customer data, use or misuse of the Services, violation of law or third-party rights, failure to obtain required permissions or lawful bases, interactions with customers or third parties, or use of Third-Party Services and Integrations.
The Customer is responsible for the acts and omissions of its Team Members, employees, contractors and agents as if they were the Customer's own.
DesignOps may assume exclusive control of the defence and settlement of a matter subject to indemnification. The Customer will cooperate with that defence and may not settle a claim in a manner that admits fault by DesignOps or imposes obligations on DesignOps without DesignOps' prior written consent.
#23. Governing Law & Disputes
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict-of-law principles. The parties agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai.
#24. Electronic Communications & Signatures
By using the Services, you consent to receive communications from DesignOps electronically, including notices, disclosures, agreements and legal notices, by email or through the Services. You agree that electronic communications satisfy applicable legal requirements for communications to be in writing to the extent permitted by law.
You agree to the use of electronic records, electronic signatures and electronic contracts except where prohibited by applicable law.
#25. General Conditions
These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the agreement between you and DesignOps concerning the Services and supersede prior agreements relating to the same subject matter.
Failure to enforce a provision does not waive that provision. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.
You may not assign your rights or obligations under these Terms without DesignOps' prior written consent. DesignOps may assign these Terms as part of a merger, acquisition, restructuring or transfer of the Services.
Nothing in these Terms creates a partnership, agency, employment or joint venture between you and DesignOps.
#26. Contact
Shuru L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Legal notices must be delivered by email to support@getdesignops.ai